Timber Joinery Guarantee Policy

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At Tom Lemon Joinery, we are committed to providing high-quality timber joinery products and exceptional customer service. This Guarantee Policy is designed to ensure that our customers receive products that meet their expectations and comply with the Consumer Guarantee Act.

 

Our Commitment

We guarantee that all timber joinery products supplied by Tom Lemon Joinery will:

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• Be of acceptable quality.

• Be fit for the purpose intended.

• Match the description and any sample or demonstration model provided.

• Be free from defects in workmanship and materials.

 

Consumer Guarantees

In accordance with the Consumer Guarantee Act, our products are guaranteed to:

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1. Acceptable Quality: Our products will be free from defects, safe, durable, and perform as expected under normal use.

2. Fit for Purpose: Products will be suitable for the purpose for which they are commonly used and any specific purpose communicated to us at the time of purchase.

3. Description and Samples: Products will conform to any description or sample provided.

4. Repairs and Replacements: If a product fails to meet these guarantees, we will provide a repair, replacement, or refund in accordance with the Act.

 

Making a Claim

To make a claim under this guarantee, please follow these steps:

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1. Contact Us: Reach out to our customer service team with details of your purchase, including the date of purchase and a description of the issue.

2. Provide Evidence: Supply any relevant photos or documentation that supports your claim.

3. Assessment: Our team will assess your claim and determine whether the product is covered under this Guarantee Policy.

4. Resolution: If your claim is valid, we will arrange for a repair, replacement, or refund as appropriate. We may require the return of the defective product before processing your claim.

 

Exclusions

This guarantee does not cover:

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• Damage caused by misuse, neglect, or improper installation.

• Normal wear and tear.

• Products modified or repaired by individuals other than our authorized personnel.

• Changes in timber appearance or performance due to natural factors such as climate and humidity.

 

Additional Information

For any additional information or queries about our Guarantee Policy, please contact us at admin@tomlemon.co.nz. We are here to assist you and ensure that your experience with Tom Lemon Joinery is satisfactory.

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Tom Lemon Joinery

66 the parade, Island bay, Wellington, 6023
0275270258
admin@tomlemon.co.nz